The telus billing support Diaries
The telus billing support Diaries
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Also, our phone line to your house came down inside of a windstorm one other evening, as did our neighbors. We do not make use of a landline any more, even so the cable is in the road and still linked on the house conclude. I suggested that they just take out it completely. They explained as I didn't have an Energetic landline, they might not send out a technician out to clean up the wire in the middle of the highway.
It's now been two weeks and my challenge with the billing hasn't been solved , I happen to be customer Telus for more than 20 years and this customer service is horrendous! I questioned to talk to supervisor lots of repeatedly last. She mentioned she would Additionally they required me to Visit the retail store the place I drop the cellphone off and purchased the cellular phone when I explained to her I did it all on line she didn’t trust me? The cellphone I been given the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go all the way down to the store to receive why was my box open? Why wasn’t my box sealed? Phone drop batteries is incredibly quite sluggish like my aged cell phone was way much better than this point. I believe they gave me a aged telephone is how they address customers with lengthy because they reward loyalty ?!!!
Have you ever attempted applying the web Chat? Go browsing to My TELUS as well as the the Chat icon might be at the decrease right in the window. Response the questions on what sort of enable you need then continue to keep replying on the bot with "I want to talk to someone" till the bot gives up and passes the Chat to anyone.
How can I notice that particular person. I feel I am telus billing support heading into a new billing cycle and I have been functioning in circles for weeks
I'd also like to be aware of why this was eradicated? Looks stupid that we now must get in touch with tech support to accomplish something which we didn't want the for Formerly
I am crafting to precise my deep dissatisfaction with the customer service I gained even though seeking to clarify the details of my new deal and reductions. My the latest practical experience has remaining me sensation annoyed, undervalued, and worried about your group's Over-all high quality of support.
following the agent evaluate my account he stated I am unable to offer you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the cellphone.
I had to Get in touch with CS nowadays with Chat as well as Division I want to talk to is simply accessible by phone. The CS on Chat organized a connect with back again at an arranged time slot. When that Section termed me later I received anything sorted out.
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Thank you to your awareness to this matter. I look ahead to a prompt and satisfactory resolution.
@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring which i need to connect with for the duration of "normal office hrs". Is this for genuine?
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The TELUS workforce acknowledges that our work spans many Territories and Treaty regions and we have been grateful for the standard Information Keepers and Elders who're with us currently, all those who have absent just before us and the youth that encourage us.
Yeah, I’m binding by a two year agreement unfortunately, I’m only four months in, but I did get somewhere. I guess The chief Office environment named me now so I have a phone dialogue with him in an hour. We’ll see how that goes.